Terms & Conditions

General

Borneo Film Equipment reserves the right to rent or not to any individual or company based on the discernment of the trustworthiness of each renter.

Rate calculation

Day rate calculation multiplier: x1
Week rate calculation multiplier: x3.5
E.g rental rate for item is times 1 for any full day rental, rental rate for item is times 3.5 for any full weekly rental.

Hence a 50% discount is automatically applied for weekly rental.

Pickup day after 12pm will not be charged. Subsequently, return day before 12pm will not be charged too.

Collection in the morning and returning at night is considered one day. No hourly rental.
E.g collection at 10am, and returning at 10pm on the same day is considered one day.

Our studio standard operation time: 8am - 5pm
Fees may be require for off operation time pickup and return.

Payment and booking of dates

50% deposit upfront is necessary to lock down dates and gears. Full payment upon gear return.
Security Fee will require for large order.

Quotation and invoice

Quotation and invoice is issued before rental service and upon confirmation.

Delivery, collection and services

It is your responsibility to collect the hire goods from us. We may be able to deliver for a fee. You are responsible for the acts or omissions of your agents, employees, sub-contractors or any other person who acts on your behalf under this agreement. You are also responsible for the acts or omissions of our staff and agents where they are acting under your direction, instructions, guidance or advice.

You will provide sufficient access to and from any relevant site and provide sufficient unloading space, facilities, equipment and access to the power supplies for our employees, subcontractors and /or agents to allow them to carry out the Services. You warrant that the site where the Services are to be performed is, where necessary, safe, cleared and prepared before the Services are due to commence.

If any Services are delayed, postponed and/or are cancelled due to the your failing to comply with your obligations, then you will be liable to pay our additional standard charges from time to time for such delay, postponement and/or cancellation.

Damaged and lost

Upon taking possession of the rented film equipment, the undersigned acknowledges having thoroughly inspected the gear and confirms its satisfactory working condition, thereby giving explicit consent. In the event of any damage or need for repair, the renter agrees to bear all associated costs.

Renter needs to pay for full fixing or replacement cost, plus logistic fee incase of any damaged or lost.

Order more than RM5000, renter will need to pay for security fee, fees calculated may differ depends on order.

Order RM10,000 and above, renter will need to pay for security fee, or apply insurance coverage for rental items. Insurance policy shall be presented before rental commerce.

It is the renter’s responsibility to take good care of any rental gears and supplies. You agree that the Hire Goods must by returned by you in good working order and condition (fair wear and tear excepted) and in a clean condition (every day grime excepted) together with all insurance policies, licenses, registration and other documents relating to the Hire Goods.

Refund Policy

Hire
You have the right to cancel any order and be entitled to a full refund on rental charges, providing notice of 7 x business days from an order date are given and possibly earlier than this, subject the discretion of management. Please advise us by any means necessary (E.g whatsapp, phone call, emails etc) in the event of a required cancellation.

IMPORTANT

A digital signage will be require by you upon gear pickup, it is to make sure that you agree & understand the terms to our contract.