F A Q

" Can I get the rental gears the day before my shoot starts? "
Yes you can, gears may be collected as early as the afternoon of the day preceding the rental period (after 12pm), and must be returned no later than noon on the day following the rental period (before 12pm).
Feel free to contact us beforehand and arrange with our team to cater to your needs.

" Can I return the gears back on the same day my shoots end? "
Absolutely!

" Do you charge extra for weekend rentals? Holidays? "
No.

" Do you provide delivery service for gear rental? "
Yes, with a fee!
Contact our team to arrange for delivery.

" What’s your refund policy? "
Orders are reserved upon any payments, be it full or deposit.
As for refunds, only canceled order notified at least 1 week before rental starts are entitled for refund.

" Is there discount for multi-day rentals? "
1 day = Full price
1 week = Half price

" Do you provide insurance cover for the gears? "
No. However, renter is always welcome to purchase insurance for our gear, and is encourage for large order.
Or … in the event of gear damage and need for repair, the renter must bear all associated cost.

" What happens when we accidentally break/lost the gears? "
"Just pay lah!" =P

" How do we book the gears? What’s your payment terms? "
At least 50% deposit upfront is necessary to lock down dates and gears.
Full payment before or upon gear return.

" Do you offer van/truck rentals for grip/passenger use, and can I choose between hiring a driver or opting for self-drive? "
Yes, we do! Our extensive range of logistics options is designed to meet all your needs.
Whether you require a van for self-drive, need a driver, or seek a 3-ton truck with a tailgate and driver, we do it all.
Talk to us and we’ll sort it out for you.

" Our rental rate calculation "
Day rate calculation multiplier: x1
Week rate calculation multiplier: x3.5
E.g rental rate for item is times 1 for any full day rental, rental rate for item is times 3.5 for any full weekly rental.

Hence a 50% discount is automatically applied for weekly rentals.

Collection in the morning and returning at night is considered one day. No hourly rental.
E.g collection at 10am, and returning at 10pm on the same day is considered one day.

Our studio standard operation time: 8:30am - 4pm
Off operation time pickup and return upon appointment.

" What types of cine/film cameras and gears do you have available for rental? "

Our camera rental inventory includes digital options from popular brands such as Sony, DJI, DZO, Tamron and Sirui. Other brands includes Aputure, Nanlite, Kupo, Saramonic, Sachtler, Manfrotto, Smallrig, Atomos, Zoom, Rode, Tilta, FXLion, Minimax, Greenbull, Honda and Xiaomi.

" Do you offer video production services in Malaysia? "

Yes, our parent company, Filmco offers a range of video production services, including pre-production, filming, and post-production.

Visit Filmco’s website at www.thefilmmakers.co.
You can easily find Filmco at Instagram, Facebook and YouTube too!

" What types of film equipment do you have available for rental in Malaysia? "

In addition to camera, we have a wide range of other film equipment available for rental, including lenses, lighting, grip, monitor, transmitter and sound equipment.

" Do you offer camera rentals for still photography as well as film production? "

Technically yes.
Although we primarily focus on renting out video production gears, some options are also suitable for still photography.

" Do you serve clients in other parts of Asia in addition to Malaysia? "

While our company is based in Borneo primarily, we do serve clients in other parts of Asia on a case-by-case basis. Please contact us to discuss the details of your project and request a quote.

" Do you provide studio or white cyclorama studio rental? "

Not at the moment T.T
But we do dream on doing such, let’s hope ^^