F A Q

" Can I get the rental gears the day before my shoot starts? "
Yes you can, gears may be collected as early as the afternoon of the day preceding the rental period (after 12pm), and must be returned no later than noon on the day following the rental period (before 12pm).
Feel free to contact us beforehand and arrange with our team to cater to your needs. Some situation may incur additional cost.

" Can I return the gears back on the same day my shoots end? "
Absolutely! However, some OT charges will require for too early / too late return. And for that, well, just opt for the basic one day rate would yield much value for you rental.

" Do you charge extra for weekend rentals? Holidays? "
Weekend rentals count as normal 1 days rates. We will contact you to arrange for gears pickup and return.
Special public holidays may have extra cost, because ... it's a holiday after all.

" Do you provide delivery service for gear rental? "
Yes, with a fee! Contact our sales representative to arrange the delivery.

" What’s your refund policy? "
You have the right to cancel any order and be entitled to a full refund on rental charges, providing notice of 7 x business days from an order date are given and possibly earlier than this, subject the discretion of Management.

" Is there discount for multi-day rentals? "
1 day = Full price
1 week = Half price

" Do you provide insurance cover for the gears? "
No. However, renter is always welcome to purchase insurance for our gear, and is encourage for large order. Or … in the event of gear damage and need for repair, the renter must bear all associated cost.

" What happens when we accidentally break/lost the gears? "
"Just pay lah!" =P

" How do we book the gears? What’s your payment terms? "
50% deposit upfront is necessary to lock down dates and gears. Full payment before or upon gear return.

" Do you offer van/truck rentals for grip/passenger use, and can I choose between hiring a driver or opting for self-drive? "
Yes, we do! Our extensive range of logistics options is designed to meet all your needs.
Whether you require a van for self-drive, need a driver, or seek a 3-ton truck with a tailgate and driver, we offer endless possibilities. Request a quote from us today!

" Our rental rate calculation "
Day rate calculation multiplier: x1
Week rate calculation multiplier: x3.5
E.g rental rate for item is times 1 for any full day rental, rental rate for item is times 3.5 for any full weekly rental.

Hence a 50% discount is automatically applied for weekly rentals.

Collection in the morning and returning at night is considered one day. No hourly rental.
E.g collection at 10am, and returning at 10pm on the same day is considered one day.

Our studio standard operation time: 8am - 5pm
Off operation time pickup and return may require a fee.

" What types of cine/film cameras and gears do you have available for rental? "

Our camera rental inventory includes digital options from popular brands such as Sony, DJI, DZO, Tamron and Sirui. Other brands includes Aputure, Nanlite, Kupo, Hollyland, Sachtler, Manfrotto, Smallrig, Atomos, Zoom, Rode, Tilta, FXLion, Minimax, Greenbull, Honda and Xiaomi.

" Do you offer video production services in Malaysia? "

Yes, our parent company, Filmco offers a range of video production services in Malaysia, including pre-production, filming, and post-production. Our team of experienced professionals can help bring your video project to life from start to finish.

Visit Filmco’s website at www.thefilmmakers.co. You can easily find Filmco at Instagram, Facebook and YouTube too!

" What types of film equipment do you have available for rental in Malaysia? "

In addition to camera, we have a wide range of other film equipment available for rental, including lenses, lighting, grip, monitor, transmitter and sound equipment.

" Do you offer camera rentals for still photography as well as film production? "

Technically yes, we have a wide range of cameras available for rent. Although we primarily focus on renting out video production gears, some options are also suitable for still photography.

" Do you serve clients in other parts of Asia in addition to Malaysia? "

While our company is based in Malaysia, Borneo primarily, we do serve clients in other parts of Asia on a case-by-case basis. Please contact us to discuss the details of your project and request a quote.

" Do you provide studio or white cyclorama studio rental? "

Although it’s not listed in our sites, but we go have an in-house white cyclorama studio available at our office for our own usage. We call it “ WCYC ”. We do rent out the space once in a while. So if you would like some white in your production feel free to drop us a DM and we can work something out.